BY Capgemini
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Capgemini IT: GROWTH ACCELERATOR

IT trends spotted and checked by experts

TREND LIBRARY

Bots, a priority in customer relations

Booking a flight or ordering a pizza without the need for a human intermediary is already possible. Bots, which are essentially lumps of code, have been integrated into instant messaging services and are carrying out ever more complex automated tasks. With advances in artificial intelligence, it will soon be possible to speak with these bots as if we were speaking to a real person. Facebook, Microsoft and Google have all entered the fray by developing conversational bots which are destined to play a privileged role in customer relations.
AI drives flower firm to turn over a new leaf
31 Oct, 2016 09:00 am
AI drives flower firm to turn over a new leaf

Bots and AI are being used by 1-800-Flowers to shepherd in a new era for the company heralding a root and branch overhaul of its structure

Bots rapidly becoming 'app killers'
12 Oct, 2016 10:47 am
Bots rapidly becoming 'app killers'

The number of apps downloaded since the emergence of smart-phones is now more than 150 billion - but bots running various levels of artificial...

Bots get better at customer service
8 Sep, 2016 10:12 am
Bots get better at customer service

Improvements in language-processing algorithms, machine learning, cloud storage, and search engine technologies are making it possible for bots to successfully replace human interaction...

Swedish banking group cashes in on intelligent assistants
12 May, 2016 03:43 pm
Swedish banking group cashes in on intelligent assistants

Stockholm-headquartered Swedbank has enjoyed new operational success through the use of intelligent assistant technology using Natural Language...

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