BY Capgemini
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Capgemini IT: GROWTH ACCELERATOR

IT trends spotted and checked by experts

Digital Transformation
 

Digital customer experience at Capgemini: We make the connections that make a difference

16 Dec, 2016 11:56 am Customer Experience is a combination of the perceptions, emotions, reactions that a customer has while employing different channels to interact with a...

The digital tug-of-war in the automotive industry

16 Dec, 2016 12:00 pm Connected car, autonomous driving, e-commerce, data analytics and new mobility concepts - new solutions are emerging without a pause,...

Do we need two types of CIO?

16 Dec, 2016 11:37 am We recently explored how the evolution of IoT is driving completely new business models powered by digital technology. But what does this mean for the...

Applied Innovation in Residence

16 Dec, 2016 11:33 am At this event, we discussed some of the many challenges clients face in a digital age where innovation is expected and, when optimally utilised,...

Infographic: Digital Transformation

16 Dec, 2016 11:23 am Digital Transformation continues to drive IT strategy and make itself felt in the QA and Testing function

Developing a digital transformation roadmap for retailers

16 Dec, 2016 11:15 am Customers Unlock the True Value of Retail with The Smart Digital Store

Dubai Customs becomes the first smart government department in Dubai with its remarkable digital transformation journey

16 Dec, 2016 11:14 am Capgemini helps Dubai customs transition smoothly to the digital platform

Why digital technology is breaking the luxury sector's rules

8 Nov, 2016 02:28 pm In a global luxury market that is stagnating, brands are looking to digital technology to help catalyse growth. This digital technology, however,...

Dinand Tinholt

28 Oct, 2016 03:18 pm Meet Dinand Tinholt, Expert in eGovernment

How to avoid becoming 'digital prey'

21 Oct, 2016 09:00 am All businesses will become either a digital predator or prey by 2020, according to a study by tech research and analysis group Forrester Research...

Alex Smith-Bingham

20 Oct, 2016 04:41 pm Meet Alex Smith-Bingham, Customer Experience and All Channel Experience expert

Digital Workplace Transformation with Google Apps for Work

8 Sep, 2016 03:06 pm With Digital Workplace Transformation with Google Apps for Work, Capgemini enables you to radically rethink the way you work by enabling a digitalised...

Travel industry embraces digital transformation

23 Jun, 2016 08:00 am Connectivity of data across the full breadth of the travel journey is essential.

What shape are digital transformation tools?

9 Jun, 2016 11:00 am Many of the real world physical software tools actually used in the process of so-called digital transformation fall into the category of Business Process...

It's time to take cloud computing more seriously

7 Jun, 2016 10:00 am Digital transformation towards the new opportunities offered by cloud computing requires a more considered approach to security and Return on Investment...

The Internet of Things needs 'time series' intelligence

9 May, 2016 03:27 pm A burgeoning number of new (and increasingly open source) technologies are coming forward to provide 'time series' intelligence for the Internet of Things...

Digital transformation to big data is a Zen-like art

5 May, 2016 04:28 pm Given the complexity of big data and the intricacies of building globally connected data engineering teams, getting real business value to arise out of...

Digital learning platforms displace traditional education methods

4 May, 2016 04:25 pm As many as half of adults surveyed in a recent study say they have turned to digital technology such as mobile applications and online social communities...

Lee Beardmore

3 Feb, 2016 09:12 am Meet Lee Beardmore, expert in Technology Strategy

Lego based Infrastructure - Its the Future supporting the new Microservices Architecture

2 Feb, 2016 02:21 pm Microservices will require "infrastructure" out of the box which can be constructed in a "lego based" approach

The factory of the future will be digital

1 Feb, 2016 11:15 am The 4th industrial revolution is on our doorstep. In the 2.0 factory, workers will interact with connected objects, and machines will even interact with...

Digital payments still not making cash obsolete

7 Dec, 2015 11:44 am Despite the rise of digital payment systems and the wider growth of so-called cryptocurrencies, consumers still gravitate towards a large volume of cash...

Too many non-digital CIOs have a 'bricks & mortar' mindset

4 Dec, 2015 11:43 am A recent C-suite level roundtable hosted by The Register has attempted to look into the future attitudes of CIOs and their counterparts...

Cybersecurity: secure your digital transformation

30 Nov, 2015 01:36 pm Read how you securely protect your organisation and drive your digital transformation forward at the same time.

Zurich Insurance and Capgemini: delivering Digital Transformation

6 Nov, 2015 10:12 am Barry Perkins, Chief Operating Officer shares his experience in leveraging Capgemini's Digital Framework to help define the Zurich Insurance digital vision...

Challenge Your Business - Think Digital

27 Oct, 2015 11:21 am The opportunities to improve business performance through digital transformation are enormous. But it's the execution that's difficult...

Sync to the pulse of Digital

12 Oct, 2015 05:05 pm What if the future was yours to shape? Our digital experts help organisations like yours to harness the energy of the digital age...

Didier Bonnet

12 Oct, 2015 03:42 pm Meet Didier Bonnet, expert in Business Transformation

Customer - The Digital Disruptor, The CRM evolutions

12 Oct, 2015 02:54 pm Customer centricity is the epicenter of disruptions, expectations of customers transform with influences of consumerism and hence the acquisition and retention...

Challenge Your Business - Think Digital

6 Oct, 2015 10:52 am Know your customers , Go Digital and Transform your business.

In the driver's seat: steering business agility in the enterprise through a sophisticated digital ecosystem

6 Oct, 2015 10:33 am The enterprise market is undergoing a sea change in the current digital climate.

Older staff want digital training too, employers warned

24 Sep, 2015 11:40 am It is not only younger members of an enterprise workforce who are keen to develop their digital skillsets, according to a new report on the subject...

Digital transformation efforts 'struggling to deliver intended outcomes'

23 Sep, 2015 11:53 am Digital transformation efforts undertaken in enterprise contexts are falling short of expectations in a majority of cases,...

Employers 'holding back' staff keen to improve digital skills

22 Sep, 2015 11:44 am A majority of enterprise employees are keen to improve their digital skills but are often being held back from doing so by their employers...

'Cloud will ease financial planning burden'

5 Oct, 2015 11:00 am An enormous volume of financial data is leading many businesses to finally ditch unwieldy spreadsheets in favour of cloud-based planning tools...

Bitcoin, blockchain and the future of banking: have banks had their Kodak moment?

1 Sep, 2015 11:59 am Bitcoin has gone through the common stages of a crypto-currency*: massive hype and speculation followed by intense devaluation and a poor reputation as...

Shifting core applications to the cloud rated key IT priority

28 Aug, 2015 11:50 am The process of shifting core applications within an organisation's IT infrastructure to the cloud is currently a key priority for CIOs around the world...

Traditional IT holding us back, says Bank of England CIO

25 Jun, 2015 11:42 am Traditional IT infrastructures are struggling to keep pace with digital innovation and changes in the ways that large organisations operate,...

Data-driven analytics must top the corporate agenda

29 Jun, 2015 08:48 am Data analytics continues to transform the way business is conducted. Despite its huge impact and significance, there is a lack of investment internationally...

HMRC Online Services: "Digital by Default"

22 Jun, 2015 01:41 pm The short video animation brings to life how customers can access more than 250 HMRC online services via both the department's own website and other websites...

My Experience: serve users in a way that serves the business

22 Jun, 2015 01:36 pm My Experience is a new approach aimed at transforming today's IT into an outstanding business experience and a Smarter Strategy for User Empowerment.

Converting the workplace into a "Workspace"

22 Jun, 2015 01:34 pm My Workspace, a unique service offering that merges a consistent user experience with flexibility, security, and choice in IT service delivery.

TechnoVision 2015 - technology building blocks for Digital Transformation

22 Jun, 2015 01:33 pm TechnoVision 2015 structures technologies into seven clusters, and consists of 37 building blocks.

Capgemini leads Digital Transformation for one of the world's largest retailers

22 Jun, 2015 01:29 pm Read how one of the world's largest retailers defined its digital transformation journey to gain greater customer insights and build a better in-store...

Design to Disrupt

22 Jun, 2015 01:24 pm Digital disruption: What you need to know to ensure your organisation does not become digitally extinct.

How do large corporations take a big leap forward from their current IT delivery model

22 Jun, 2015 01:23 pm For large corporations the benchmark for revolutionary rather than evolutionary change is to think and act as a start up would,...

How Successful Leaders Secure Benefits from Digital Transformation - 8 Guiding Principles

22 Jun, 2015 12:33 pm Company annual reports now regularly mention digital disrupter technologies and corporate responses to realise the business opportunity...

Data Centre Strategy - Black Magic or Piece of Cake?

22 Jun, 2015 12:24 pm The road towards the Digital Enterprise is not straight forward and for many clients deciding on a Data Centre Strategy is a key step to towards this target...

Good business: four focal points for ethics in your organisation

22 Jun, 2015 12:19 pm Over the last couple of decades we have seen corporate social responsibility (CSR) and business ethics move from being a 'nice to have' to something that...

Enabling digital transformation

22 Jun, 2015 11:30 am Digital transformation is synonymous with building mobile apps, personalising online interactions and conducting ever more business online...

Businesses must focus more on user experiences, says Gartner

10 Jun, 2015 11:58 am Businesses should set the delivery of unique and appealing user experiences as a clear priority in order to gain a competitive edge in their field,...

CIOs urged to ditch legacy IT and focus on business agendas

4 Jun, 2015 11:57 am Chief information officers (CIOs) ought to focus on their organisation's overarching business agenda if they are to support their CEOs in maximising the...

Organisations worldwide 'lacking digital leadership and expertise'

29 May, 2015 11:56 am Enterprises around the world are aiming to make the most of digital technologies while lacking the leadership and management expertise to execute the associated...

CDOs 'must report to CEOs not CIOs'

14 May, 2015 11:36 am Chief digital officers (CDOs) should report to their organisation's chief executive and not to their chief information officers (CIOs),...

Digital push to see Deutsche Bank invest €1bn

30 Apr, 2015 11:45 am Deutsche Bank is planning to invest around €1 billion over the next three to five years in order to digitise core elements of its financial service...

Archaic bank IT systems 'under growing pressure to digitise'

7 Apr, 2015 11:46 am The old and relatively archaic IT systems in use at major banking institutions are coming under increasing pressure to be digitised,...

British workplaces being 'transformed by digital innovation'

11 Mar, 2015 11:43 am Workplaces around the UK are being steadily transformed by the growing prevalence of various digital technologies. That's according to a new report from...

How are digital technologies transforming operations ?

25 Feb, 2015 01:02 pm Digital Transformation is now firmly part of the business landscape. However, while many areas within a company have felt the impact of digital,...

Andrew Smith

24 Feb, 2015 09:11 am Meet Andrew Smith, expert in Global Digital Platform Strategy

Cybercrime : protect yourself

12 Feb, 2015 08:01 am Two hackers ready to attack your company systems. What do you do?

Staying Ahead in the Cybersecurity Game: What Matters Now

12 Feb, 2015 07:53 am Read the latest insights around cybersecurity with practical advice on how to protect your digital enterprise.

How Do Organizations Measure up on Securing their IoT Products?

12 Feb, 2015 07:52 am How do organizations measure up on securing their Internet of Things products?

Uber promises 50,000 new jobs this year

19 Jan, 2015 11:58 am US-based taxi hailing service Uber, which has experienced troubled relations in Europe, has promised it will create 50,000 jobs this year...

Loyalty Fatigue: Turning Loyalty Programs into Genuine Customer Relationships

9 Dec, 2014 10:11 am A number of loyalty programs have operated the same way for decades. Customers buy a favorite product. They are rewarded with points. In time,...

A smart working challenge for the digital world: soon a digital people proposition will be the only way to remain competitive

9 Dec, 2014 10:08 am In 2008, in collaboration with the CIPD, Capgemini published a research project. We had sensed the world of work changing. We saw a trend toward more agile...

UK government targets 90% digital take-up by 2020

5 Dec, 2014 11:20 am The British government is hoping to see as much as 90 per cent of its country's adult population using public services through digital means by 2020...

Lloyds Bank to shed jobs and focus on digital overhaul

29 Oct, 2014 09:53 am The Lloyds Banking Group has announced it will shed around 9,000 jobs in the UK as it pursues efficiency gains amid a major IT overhaul and digital transformation...

The Time to Start #LeadingDigital is Now

29 Oct, 2014 06:33 am http://www.leadingdigitalbook.com Leading Digital makes the provocative argument that the next imminent phase of digital technology adoption ?...

The Open Data Economy: Unlocking Economic Value by Opening Government and Public Data

29 Oct, 2014 06:09 am Governments and public authorities across the world are launching Open Data initiatives. Research indicates that by October 2011,...

The digital revolution: winning the digital customer -- understanding Digital Transformation for utilities

29 Oct, 2014 06:07 am How to drive Digital Transformation for Utilities and win the digital customer

Insights-Driven Customer Experience

29 Oct, 2014 06:06 am Learn how to use personal data to deliver a more customer-centric experience without crossing the line.

Digital Transformation Review nį 6

29 Oct, 2014 06:02 am A collection of interviews with industry leaders and Capgemini Consulting?s views on the topic of Digital Customer Experience.

UK jobcentres lined up for digital revamp

24 Oct, 2014 11:54 am Jobcentres in the UK are in line for what is being billed as a major digital revamp with the changes expected to save the British government as much as...

Leading Digital Transformation now - no matter what business you're in

20 Oct, 2014 09:17 am A recording of Didier Bonnet's keynote at Oracle OpenWorld 2014.

Leading Digital Transformation in an IT-focused world

20 Oct, 2014 08:26 am Didier Bonnet discusses the response to his keynote at Oracle OpenWorld 2014 on digital transformation

British retailers underinvesting in digital tech, insists eBay report

11 Sep, 2014 10:04 am Retailers around the UK are not investing nearly enough in some of the latest digital technologies and solutions, according to a survey conducted by eBay...

Digital tech tipped to give London £12bn boost

16 Jun, 2014 11:59 am London could see its economy boosted by as much as £12bn over the next decade by a burgeoning digital technology sector, according to a new forecasting...

Customer intimacy made possible by ECM

7 Apr, 2014 10:50 am I once had a problem with an electronics outlet. The argument was about an insurance issue. Every time I enquired about the progress of my case,...

Luxury and technology: a crossroads for innovation

7 Apr, 2014 08:25 am At Louis Vuitton MoŽt Hennessy (LVMH), we are operating at the crossroads of history, art and technology. We have very traditional brands focused on great...

Addressing the new principles of consumer engagement

11 Feb, 2014 09:51 am In particular, how can retailers provide a consistent, personalized experience across all channels while ensuring they are engaging with consumers in a...

Retail business modles of the future: combining physical and digital channels

11 Feb, 2014 09:50 am The future success of retail lies in the convergence of physical and digital channels enabled by a digital transformation

Sherif Choudhry

11 Feb, 2014 09:16 am Expert in CP&R, All-Channel Experience

An introduction to Digital Customer Experience in 10 slides

11 Feb, 2014 09:03 am A introduction in 10 slides on the Digital Customer Experience.

10 Signs Digital Customer Experience is at the Heart of Your Business

11 Feb, 2014 09:02 am How does your organisation measure up to the Digital Customer Experience

Decentralising R&D to allow innovation

11 Feb, 2014 09:01 am Tableware specialist ARC International began with a single site culture, but chose to spread its production locations. Today, its design offices are situated...

All-Channel Experience Transformation Journey

24 Sep, 2013 10:34 am Your Customer's All-Channel Experience: How to create "Moments of Truth" to Drive Customer Loyalty.

Digital Transformation Benchmark - 2012: Insights for the Consumer Packaged Goods Industry

24 Sep, 2013 09:50 am Digital Transformation in the Consumer Packaged Goods Industry.

Glanceability & The Glanceable User Experience

24 Sep, 2013 09:35 am Tight flight connections are tough - and I'm not talking about actually getting from one flight to another.

Customer Experience Blog

10 Sep, 2013 10:43 am Capgemini's views on the evolving lanscape for customers in the digital age.

The Aftermarket in the Automotive Industry

10 Sep, 2013 10:31 am How to optimize aftermarket performance in established and emerging markets.

Managing the Change to e-Mobility

10 Sep, 2013 10:30 am New Capgemini research offers recommendations to help the automotive industry prepare for the technological change that e-mobility will drive

Cars Online 12/13

10 Sep, 2013 10:26 am My Car, My Way. Today's consumers want it all: Industry-altering technologies, green cars and alternative "ownership" options ...

Automatically personalising your car with cloud computing

25 Jun, 2013 11:46 am For many years, Ford has worked hard on integrating IT into its cars, for high quality, safety, green measurement and smart applications...

"The internet of things is transformational for businesses"

4 Jun, 2013 11:54 am The combined forces of mobile growth and the maturation of the internet of things are dramatically transforming how business is done and lives are led...

Delivering quantum views of complex parcel data

22 Apr, 2013 11:45 am Every day, UPS delivers 16.3 million packages and receives 39.5 million tracking requests. Here's how our complex proprietary technology enables us to...

"Digital innovation is revolutionising historical archives"

29 Apr, 2013 11:10 am New digital systems including the semantic web are transforming how organisations present information. We hear from David Prudames,...

Systematising great employee performance

25 Mar, 2013 11:57 am Training staff, having them reach their best potential, and working with their growth, are vital elements for Virgin Media...

Framing a complete web and store experience

18 Mar, 2013 12:03 pm The way that we reach our customers, and the service we provide, has to be consistent across all channels. At Specsavers we take careful steps to make...

The CIO in 2013

22 Dec, 2012 03:33 pm The function of the chief information officer is changing dramatically at Bank of America and beyond. Technology simply cannot be a separate operation...

"Digital signage network technology is vital in retail"

4 Feb, 2013 10:36 am Digital signage, in which high street stores display moving imagery of their products or advertising, is increasingly used by retailers - which have installed...

Mobile holds the key to the high street of the future

6 Dec, 2012 01:30 pm At eBay, we've spent the last 20 years saying that online shopping is not the 'killer' of the high street. But there's no question that a fundamental transformation...

Fraud detection - driven from the top

25 Oct, 2012 10:04 am Fraud detection systems are an absolutely vital part of our business, and we are one of the largest anti-fraud companies in the world. We help banks,...

"Open source is increasingly vital for the charity sector"

29 Oct, 2012 06:27 pm IT is essential to the day-to-day running of charities, from managing projects to processing donations. We hear from Computer Aid,...

Government ICT getting ahead in the cloud

29 Nov, 2012 11:50 am The Governmentís ICT Strategy is central to its unrelenting drive for cheaper, more efficient and effective public services. The adoption of cloud services...

Collaboration to deliver a difference

3 Sep, 2012 10:09 am We work to help people in crisis, whoever and wherever they are. Our technology enables us to do this and track the results,...

The cloud and high resilience

18 Feb, 2013 12:12 pm IT is core to the operation of Oxfam. Itís relied upon by our 2,000 staff and 22,000 volunteers in the UK, and equally enables our 3,...

"Proper use of IT can really differentiate banks"

16 Jul, 2012 05:14 pm Technology, when combined with the right business culture, has the potential to transform customer service at financial services firms,...

The cogs behind Reserve & Collect

19 Jun, 2012 09:41 am Our Reserve & Collect operation is a vital part of our business, representing 86 per cent of online sales. It allows customers to research and choose products...

Easing the crossing to BYOD

6 Jun, 2012 09:56 am The vast majority of our staff work remotely. They need quick and reliable access to all sorts of information, which presents a real challenge for us as...

Producing flexibility with technology

14 May, 2012 10:37 am In the last three years, the BBC has focused on a new technology strategy aimed at delivering a more flexible, agile and nimble organisation without sacrificing...

Driving sustainability through IT

8 May, 2012 04:43 pm A year after launching our groundbreaking Sustainable Living Plan, Unileverís IT is successfully helping us to drive and deliver sustainability results...

Managing system sprawl

2 Apr, 2012 10:01 am The acquisition of HBOS by Lloyds TSB in 2009 led to one of the largest and most complex IT integration projects ever undertaken in the financial services...

Developing trusted mobile transactions

19 Mar, 2012 10:02 am Four years ago, with a very modest investment of £50,000, and a handful of incredibly enthusiastic internet specialists, Royal Bank of Scotland (RBS) set...

Becoming as fast as the sports our customers love

5 Mar, 2012 10:16 am We were continually adding functions and features to our website, which was taking a long time to do on our old IT architecture...

Digital Transformation: A Leadership Call

22 Feb, 2012 12:19 pm Why CEOs must be aware of the business potential of digital technologies
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