companies engaged in long-distance relations with customers are potentially
concerned. Bots can ensure primary assistance, with the possibility of a human
operator taking over when the request has not been understood.
Voyages-SNCF, a train ticket reservation website, Axa pour Switch, the
insurance company's 100% digital service for young users, and Meetic, the
dating website, have all launched their chatbot on Facebook Messenger. In the
United States, Domino's Pizza uses Microsoft's Bot Framework. Domino's bot
allows you to order a pizza and pay for it too.
also entering the business world. Integrated, real-time communication tools
such as Slack or HitChat, enhance productivity by automating, for example,
reminder messages to prospective clients.