BY Capgemini
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IT trends spotted and checked by experts


Are bots hot or not?

18 Jul, 2016 02:32 pm
All companies engaged in long-distance relations with customers are potentially concerned. Bots can ensure primary assistance, with the possibility of a human operator taking over when the request has not been understood.

In France, Voyages-SNCF, a train ticket reservation website, Axa pour Switch, the insurance company's 100% digital service for young users, and Meetic, the dating website, have all launched their chatbot on Facebook Messenger. In the United States, Domino's Pizza uses Microsoft's Bot Framework. Domino's bot allows you to order a pizza and pay for it too. 

Bots are also entering the business world. Integrated, real-time communication tools such as Slack or HitChat, enhance productivity by automating, for example, reminder messages to prospective clients.  
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